Welcome to Fictive Digital (“we”, “our”, or “us”). We are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal information when you visit our website, use our services, or contact us.

By using our website (www.fictivedigital.co.uk), you agree to the terms of this policy.

1. Who We Are

• Fictive Digital is a UK-based digital agency specialising in web design, development, and digital strategy. Our registered office is located in Milton Keynes, United Kingdom.

2. Information We Collect

A. Information You Provide to Us

• Your name, email address, and contact details when you fill out forms on our site

• Business details when you request a quote or work with us

• Any other personal data you voluntarily provide (e.g., over email or in live chat)

B. Information We Collect Automatically

• IP address, browser type, device type

• Pages visited, time spent on site, and referral URLs (via cookies and analytics tools)

C. Cookies and Tracking

• We use cookies to improve your browsing experience, analyse traffic, and personalise content. You can manage your cookie preferences in your browser settings. See our Cookie Policy for more information.

3. How We Use Your Information

We use your information to:

• Respond to enquiries and provide quotes

• Deliver our services and communicate with you throughout the project

• Improve our website and user experience

• Send occasional marketing communications (only if you opt in)

• Comply with legal obligations

4. Legal Basis for Processing

Under the UK GDPR, the lawful bases we rely on for processing your information include:

• Contract – to deliver a service you’ve requested

• Consent – for marketing emails and newsletter signups

• Legitimate interest – to improve our services and respond to your messages

• Legal obligation – where required to comply with the law

5. Sharing Your Information

We do not sell your data. However, we may share your personal information with:

• Trusted service providers (e.g. email marketing, hosting, analytics) who help operate our business

• Legal authorities if required by law

All third parties we work with are GDPR-compliant and only process your data on our instructions.

6. How We Store Your Data

• Your information is securely stored using encrypted systems and password-protected services. We only retain your personal data for as long as necessary to fulfil the purpose we collected it for, including legal or accounting requirements.

7. Your Rights

Under UK GDPR, you have rights including:

• Access to the personal data we hold about you

• Request correction or deletion of your data

• Object to or restrict how we process your data

• Request data portability

• Withdraw consent at any time (e.g. unsubscribe from emails)

To exercise your rights, please email us at hello@fictivedigital.co.uk.

8. Links to Other Websites

• Our site may contain links to third-party websites. We are not responsible for their content or privacy practices. Please read their privacy policies before submitting any personal data.

9. Changes to This Policy

• We may update this policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.

10. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

Fictive Digital
📧 hello@fictivedigital.co.uk
🌐 www.fictivedigital.co.uk

If you’re not satisfied with our response, you can contact the Information Commissioner’s Office (ICO): www.ico.org.uk